1. General Store Terms

• Chaunsa Kids is a specialized children’s clothing brand based in Pakistan, providing stylish, premium, and skin-friendly clothing for boys and girls.
• By placing an order, you represent that you are at least 18 years of age or possess parent/guardian consent to conduct transactions.
• You agree to provide true, accurate, and current delivery and contact information (including valid phone number and full delivery address).

2. Pricing, Currency & Taxes

• All product prices are quoted in Pakistani Rupees (PKR / ₨).
• Prices are inclusive of standard local taxes unless explicitly noted. Delivery charges (if applicable) are clearly shown at checkout before placing an order.
• We reserve the right to modify prices or discontinue items without prior notice. Confirmed orders will always be honored at the price recorded at the time of purchase.

3. Accepted Payment Methods

We provide flexible payment channels for customers across Pakistan:

• Cash on Delivery (COD): Pay the exact order amount in cash directly to the courier rider upon parcel delivery at your doorstep.
• JazzCash & EasyPaisa: Instant, hassle-free mobile wallet transfers.
• Direct Bank Transfer: Transfer order totals directly to our official bank account. Please send the transfer receipt via WhatsApp to 0334 7777379 with your Order ID for rapid verification.
• Credit & Debit Cards: Secure 3D-secure encrypted checkout via major bank cards.

4. Shipping & Nationwide Delivery

• Orders are dispatched within 24 to 48 hours of confirmation.
• Delivery Timelines: 2 to 4 working days for major metropolitan areas (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan), and 3 to 5 working days for other nationwide locations.
• A tracking number will be provided via SMS or WhatsApp once your parcel is en route.
• In unexpected circumstances (bad weather, courier delays, or public holidays), delivery times may extend slightly. Our support team will assist with tracking updates.

5. 7-Day Return & Exchange Policy

We want you and your child to love every outfit. If you receive an incorrect size or encounter any defect:

• You can request a size exchange or return within 7 days of parcel receipt.
• Garments must be unworn, unwashed, free of stains or odors, and in original packaging with intact tags.
• Sale or clearance items may only be eligible for size exchange depending on stock availability.
• To initiate an exchange, simply send your Order ID and photo of the item via WhatsApp to 0334 7777379.

6. Order Cancellation

You may cancel an order before it has been dispatched from our fulfillment center by contacting WhatsApp support at 0334 7777379. Once an order has been handed over to the courier service, cancellation is no longer possible and standard exchange guidelines will apply.

7. Intellectual Property & Brand Rights

All content, original photography, designs, product graphics, brand trademarks, and written copy published on Chaunsa Kids are the proprietary property of Chaunsa Kids. Any unauthorized reproduction, duplication, or commercial exploitation is strictly prohibited.

8. Customer Support & Assistance

We are always delighted to help you. For any questions regarding your order, payments, delivery status, or sizing: